Frequently Asked Questions
Shipping & Returns FAQ
What shipping options are available on MasonNewYork.com?
For each address within the United States:
• Standard Shipping: Please allow 5-7 business days. Items ordered together may not always ship together.
• 3-Day (Business) Shipping: Orders made after 2pm EST or on weekends ship the next business day. Please allow 1-3 business days to receive your items. Items ordered together may not always ship together.
• 1-Day (Business) Shipping: Orders made after 2pm EST or on weekends ship the next business day. Sunday and holiday delivery are not available. Items ordered together may not always ship together.
* Orders placed before 2:00PM EST Monday through Saturday will be available for delivery on the same day.
* Orders placed after 2:00PM EST Monday through Sunday will be available for delivery on the following day.
* Holiday delivery is not available
International Shipping: We accept International shipping now. Please allow 5-10 business days.
More Information on Complimentary Shipping:
- Sales tax & engraving fees do not count toward the total amount.
- Complimentary shipping is only available for orders placed on the U.S. website for domestic delivery.
How can I make returns or exchanges?
We offer free 30-day returns for all customers in the US. Shipping fees are non-refundable. The return window starts from the day the shipment is delivered/picked up.
To qualify for a return:
- Items must be in their original condition without signs of wear or damage
- Items returned by mail must be in all original packaging (tags, box, and pouch included)
We offer 30-day exchanges for all customers in the US. To qualify for an exchange, all items must meet the same return qualifications listed in our Returns Policy.
Can I track my online order?
A shipping notification with tracking details will be sent via email after your order has shipped. You will receive multiple email acknowledgements if your order results in more than one shipment.
Can I ship my order to an international location?
Yes. We accept International shipping now. Please allow 5-10 business days.
How long does a Mason Jewelry order take to ship?
Please allow 3-5 business days for MASON New York Jewelry items to be shipped. Items ordered together may not always ship together.
How do I place an order on MasonNewYork.com?
Ordering on MasonNewYork.com is easy and safe. Once you have found the item you would like to purchase, click on the “Add to Cart” button to place it in your Shopping Bag. Follow the directions through the checkout process to complete your order.
Your order will not be placed until the very end of the checkout process when you will be asked for your credit card information.
What payment methods does MasonNewYork.com accept?
MASON New York Jewelry currently accepts the following payment methods:
- All major credit cards: American Express, Mastercard, Visa, Discover, JCB
- Mason Jewelry gift cards
- Apple Pay
Apple Pay is one of the easiest and most secure ways to pay on MasonNewYork.com. Simply choose Apple Pay as your payment method in your shopping bag or checkout page when browsing Safari from your iPhone, iPad or Mac to complete your purchase.
You can now check out securely on MasonNewYork.com using your PayPal account. Simply choose PayPal as your payment method in your shopping bag or checkout page to complete your purchase. You will be directed to your Paypal login page to access your account securely.
Mason Jewelry Gift Cards
We currently can only accept one Mason Jewelry. gift card per transaction online.
Is it safe to order on MasonNewYork.com?
Yes, it is safe to order on MasonNewYork.com. We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server.
Is all MASON Jewelry merchandise available for purchase online?
MasonNewYork.com features a limited but extensive collection of MASON Jewelry merchandise for online shopping. We continually add to our online merchandise offerings.
Are prices on MasonNewYork.com subject to change?
Prices on MasonNewYork.com are subject to change without notice. Please expect to be charged the price for the MASON Jewelry merchandise you buy as it is listed on the day of purchase.
Is the MASON Blue Box available for purchase?
A MASON Blue Box is provided only with the purchase of MASON Jewelry merchandise.
Transactions are handled with bank-grade security.
Our secure checkout is quick and easy to use.
Get in touch
Have questions? Get in touch with us at any time.