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Frequently Asked Questions (FAQs)
Q: What makes MASON New York diamond jewelry unique?
A: MASON New York diamond jewelry is designed in New York and handcrafted using premium gold or platinum with lab-grown brilliant diamonds, combining high-end luxury craftsmanship with everyday durability and a lifetime warranty.
Q: Are the diamonds in MASON jewelry natural or lab-grown?
A: MASON New York offers ethically sourced, authentic diamonds that are individually inspected for superior cut, clarity, color, and brilliance, ensuring every piece meets high-grade fine jewelry standards.
Q: How do I properly clean and care for my diamond jewelry at home?
A: Clean your diamond jewelry by soaking it in warm water with a few drops of mild dish soap for 10–15 minutes, gently brushing around the settings with a soft-bristled toothbrush, rinsing thoroughly with lukewarm water, and drying with a lint-free cloth.
Q: Is MASON diamond jewelry real gold?
A: Yes, all MASON diamond jewelry pieces are crafted from high-purity 18K gold or platinum. MASON never uses cheap gold plating or vermeil, ensuring your jewelry retains its intrinsic value over time.
Q: Does MASON diamond jewelry come with a lifetime warranty?
A: Yes, MASON New York provides a comprehensive Lifetime Warranty on all fine diamond jewelry, protecting against manufacturing defects, structural craftsmanship issues, and setting loose stones under normal wear.
Q: Can I wear my MASON diamond jewelry every day?
A: Yes, MASON diamond jewelry is engineered with white gold settings and reinforced clasps specifically designed for secure, comfortable, and durable daily wear.
Q: How do I know my correct jewelry size for chains, bracelets, and rings?
A: Measure your wrist or neck using a flexible measuring tape for chain and bracelet lengths, or check MASON's official online sizing guide for accurate measurements prior to ordering. Custom lengths are also available upon request.
Q: Are MASON diamond jewelry pieces hypoallergenic?
A: Yes, MASON fine jewelry is nickel-free and crafted from pure 18K gold and platinum, making all pieces safe and hypoallergenic for sensitive skin.
Q: What safety features protect MASON diamond chains and bracelets?
A: MASON diamond chains and bracelets feature custom double-locking safety clasps, including box locks with dual side safety arms, to prevent accidental opening or loss.
Q: What is the return and exchange policy for MASON diamond jewelry?
A: MASON New York offers a risk-free 30-day return and exchange policy on all eligible unworn diamond jewelry items, backed by fully insured worldwide shipping.